Shipping policy

At Karbor, we are committed to providing you with the best shipping options, no matter where you live. To ensure the fastest delivery, we ship your orders directly from our local fulfillment centers in the United States, United Kingdom, and Germany.

1. Order Processing Time

  • All orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

  • After your order is processed, you will receive a shipment confirmation email with a local tracking number.

  • Orders placed before 5:00 PM PT will be processed the same day. Any orders received after 5:00 PM PT will be processed on the following business day.

2. Localized Shipping & Delivery Estimates

We provide localized shipping to ensure efficiency and reduce transit times. Below are our standard delivery estimates:

Destination Shipped From Estimated Delivery Time Shipping Cost
United States US Warehouse 3-7 Business Days FREE
United Kingdom UK Warehouse 5-9 Business Days FREE
Germany Germany  Warehouse 4-8 Business Days FREE
Rest of Europe (EU) Germany/UK Warehouse 5-10 Business Days FREE
Rest of the World Global Warehouse 10-15 Business Days FREE

Note: If a specific model is out of stock in a local warehouse, it will be shipped from our central hub, and you will be notified of any adjusted delivery time via email.

3. Tracking Your Order

Localized tracking numbers (e.g., USPS, Royal Mail, La Poste, etc.) will be provided. You can track your package via our [Track Your Order] page or through the carrier's official website. Tracking information usually becomes active within 24-48 hours after dispatch.

4. Customs, Duties, and Taxes

  • US, UK, and EU Orders: Since we ship from local warehouses within these regions, there are no additional customs duties or import taxes for customers in the US, UK, and EU.

  • International Orders: For orders outside these localized zones, customers are responsible for any applicable local customs fees, taxes, or duties.

5. Shipping Issues & Damages

If your package is lost or arrives damaged, please contact our support team immediately at service@karbor.shop. Please include your order number and photos of the damaged item/packaging.

6. Contact Information

For any questions regarding your shipment, please reach out to us:

  • Email: service@karbor.shop

  • Business Hours: Mon - Fri, 9:00 AM - 6:00 PM (Local Time)

  • Address: Room 902, 9/F, Wah Kei Centre, 36 Chuangye Street, Kwun Tong, Hong Kong