Refund policy
Shipping Policy
Order Processing Time: All orders are processed and shipped within 24 hours (Monday – Saturday
). Orders placed on weekends or holidays will be processed on the next business day.
Shipping Regions & Estimated Delivery: We partner with local fulfillment centers (including Amazon logistics) to ensure fast delivery. Estimated delivery times are as follows:
United States: 3 - 7 business days
Germany: 4 - 8 business days
United Kingdom: 5 - 9 business days
Shipping Costs: Shipping fees are calculated at checkout based on your location and selected shipping method. Once your order is handed over to the carrier, a tracking number will be sent to your email.
Return & Refund Policy
At Karbor, we want you to be completely satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
"We’ll process your full refund within 3 business days after our warehouse receives the returned item."
1. How to Start a Return
To initiate a return, please choose one of the following methods:
Email Us: Contact our support team at service@karbor.shop.
Online Support: Reach out to us via our website's Online Live Chat for immediate assistance.
Please provide your order number and the reason for the return. Once approved, we will provide you with the specific return address for your region (USA, Germany, or UK).
2. Return Shipping Costs
Defective or Damaged Items: If the return is due to a product defect, damage upon arrival, or an incorrect item sent by us, Karbor will cover the return shipping costs.
Customer Remorse (Change of Mind): If the return is due to personal reasons (e.g., you no longer want the item, ordered the wrong model, etc.), the customer is responsible for the return shipping fees.
3. Eligibility Criteria
To be eligible for a return, your item must be:
In the same condition that you received it (unworn or unused).
In its original packaging with all tags and accessories included.
Accompanied by the receipt or proof of purchase.
4. Refund Process & Timeline
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Refund Approval: If approved, your refund will be processed automatically.
Timeline: The total refund will be credited back to your original payment method within 3 business days.
Note: Please remember it can take some time for your bank or credit card company to post the refund to your account.
5. Return Addresses
Please do not send items back without first requesting a return. Returns should be sent to the designated warehouse in your region:
UK Warehouse (Suitable for items with batteries)
Name: SKX FX78241
Address: 8 Mars Close FX78241
City: Wokingham
Postcode: RG41 3GQ
Country: United Kingdom
Tel: 07912868172
US Warehouse
Name: FX78241
Address: 13459 Brooks Dr. Suite A FX78241
City: Baldwin Park
State: CA Zip
Code: 91706
Country: United States
Tel: 808-990-3918
Germany Warehouse
Name: Silver Rock Euro GmbH FX78241
Address: Bonner Str. 155 FX78241
City: Düsseldorf
Zip Code: 40589
Country: Germany
Tel: 01631628802